5 Star Guarantee
Your total satisfaction, Guaranteed!
At bodykind we are commited to your total satisfaction and we are continually striving to provide you with the best online shopping experience possible.
Our unique 5-Star Guarantee makes it easy, convenient and safe for you to shop at bodykind 24 hours a day, seven days a week.
Here is our 5-Star Guarantee to you.
The highest quality products at the best UK prices
At bodykind we ensure the products we offer to you are of the highest possible quality. All our products are sourced from premium quality brands so you know the products you purchase at bodykind are the very best available anywhere in the UK. We also promise to match the price of any product you find elsewhere for less!*
FREE delivery on all UK orders
We don’t believe our customers should have to pay extortionate delivery charges. In fact, we do not believe you should pay any delivery charges! At bodykind every order you place is delivered completely FREE of charge within the UK.
Same day dispatch on all orders**
If you place your order at bodykind before 4pm we promise to dispatch your order the very same day! To ensure a fast and efficient service all UK orders will be dispatched on a FREE 2-3 day Royal Mail service. Fast and FREE delivery, that’s a promise.
Unrivalled customer service & support
At bodykind we guarantee to provide you with unrivalled customer service and support. Your total satisfaction is our number one priority. If you have a product question, a question about our service or a complaint we guarantee to answer your query within 24 hours***. You can contact us by email or call us free on 0800 043 5566.
Security and privacy – Guaranteed!
At bodykind you are guaranteed a safe and secure online shopping experience. The bodykind web site employs state-of-the-art Secure Socket Layer (SSL) 128-bit encryption to protect the personal data you submit via our web site. We also use industry leading payment gateway SagePay to ensure all credit card transactions are safe and secure. As an added level of security we have implemented Verified by Visa and Mastercard Securecode to provide extra safeguards to all credit and debit card transactions.
* Price matching only applies to the same brand, product and product size being sold in UK pounds sterling by a UK based registered Private Limited Company or PLC (not including companies registered in the Channel Islands or Isle of Man), including any applicable delivery costs. The product(s) must be sourced from a UK manufacturer or an authorised UK distributor.
** Same day dispatch guarantee only applies to items in stock and to orders placed Monday to Friday (not including Bank Holidays)
*** 24 hour response only applies to emails and calls received Monday to Friday. We aim to respond within 48 hours for queries sent to us over weekends or bank holidays.